Privacy policy

Privacy Policy – Naïla

Naïla operates this store and website, including all information, content, features, tools, products, and related services, to offer you – as a customer – a curated shopping experience (the “Services”).
Naïla is supported by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, and share your personal information when you visit, use, or make a purchase or other transaction through the Services or when you communicate with us.
In case of conflict between our Terms of Service and this Privacy Policy, the latter prevails regarding the collection, processing, and disclosure of your personal information.

We invite you to read this Policy carefully. By using the Services, you acknowledge that you have read it and understand how your information is collected, used, and shared.

📌 Personal Information We Collect or Process

By “personal information” we mean data that identifies or can reasonably be linked to you or another person. Data collected anonymously or rendered non-identifiable is not considered personal information.

Depending on how you interact with the Services, where you reside, and the applicable laws, we may collect or process:

Contact data: name, billing/shipping address, phone, email.
Financial data: credit/debit card details, payment confirmation, transaction information.
Account data: username, password, preferences, settings.
Transaction data: items viewed, added to cart, purchased, returned, exchanged, canceled, order history.
Communications with us: information provided to customer service.
Device data: device, browser, IP address, network connection, unique identifiers.
Usage Data: interactions with the Services, browsing, activity history.

🔎 Sources of Personal Information

We may collect personal information from:

Directly from you (account creation, purchases, communications).
Automatically through cookies and similar technologies.
Third-party service providers supporting technologies and processes.
Business partners or third parties.

🎯 How We Use Your Information

Depending on your interaction with the Services, we may process data for:

Providing, personalizing, and improving the Services (orders, payments, returns, account management).
Marketing and advertising (personalized promotions, emails, ads, retargeting).
Security and fraud prevention (authentication, fraud detection, secure transactions).
Customer communications (support, order updates, relationship management).
Legal compliance (legitimate requests, investigations of violations, regulatory compliance).

🤝 Information Sharing

We may share your information in these cases:

With Shopify and third-party providers (payments, logistics, IT, analytics, cloud).
With business and marketing partners (advertising, personalized promotions).
With your consent or at your direction (carriers, integrations).
With affiliates or within our corporate group.
In relation to legal obligations, litigation, or corporate transactions (mergers, acquisitions).

🛒 Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal data to provide and improve the Services.
Data submitted through our store may be transmitted and processed by Shopify and partners globally. Shopify may also use aggregated data to improve services and advertising tools.

For more details, see the Shopify Consumer Privacy Policy. Depending on your residence, you can exercise rights through the Shopify Privacy Portal.

🌐 Third-Party Websites and Links

The Services may contain links to third-party sites. We are not responsible for their privacy, security, or accuracy practices.
Information shared on public or social platforms may be visible to other users.

🚸 Minor Data

Our Services are not intended for minors. We do not knowingly collect data from individuals under the legal age in their country.
If you believe a minor has provided us with personal data, contact us to request its deletion.

🔒 Data Security and Retention

We apply security measures, but no system is completely secure. Do not send sensitive data through unprotected channels.
We retain data for as long as necessary to provide the Services, maintain your account, comply with the law, or resolve disputes.

⚖️ Your Rights

Depending on your residence, you may have the rights to:

Access (view the data we hold).
Deletion (request removal).
Rectification (correct inaccurate data).
Portability (transfer your data).
Preference management (unsubscribe from marketing).

For residents in UK/SEE, additional rights:

Objection / Restriction of processing.
Withdrawal of consent (without invalidating prior processing).

You can exercise your rights through the Services or by contacting us directly. We may require identity verification.

📣 Complaints

If you have concerns about data handling, please contact us. You may also file a complaint with your local data protection authority (in the EU: list of supervisory authorities).

🌍 International Transfers

We may transfer your data outside your country. If outside UK/SEE, we adopt safeguards such as Standard Contractual Clauses or equivalent mechanisms, except for transfers to countries with adequate protection.